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Lost Items in RS Due To Technical Issues or Bugs

Please note that this service is available if your item is lost due to a validation error or server problem in the game. If the item is not lost due to error or technical problems, please select the above two ways mmors talked about in last two RS news.

Due to technical limitations, we cannot return items to the Old School RuneScape. Even if it is lost due to an error or connection problem, please try to use the following methods to claim your losing items.

Before submitting a claim, consider the following first:
After you meet service interruption, you must report your missing items within 48 hours. If we can 100% verify datas that can prove they are missing on our system, we will only return items. Non-monetary items shall not be refundable, such as XP lamps and war gowns. Screenshots do not count as proof.

Teams dealing with these claims cannot return items that are lost due to game scams, phishing attempts or hijacking. Although we cannot return your project or reply to your report directly, we do want to know more about you and take action against the person in charge.

If you think you have encountered a game error, make sure you use the game error reporting system to report to us. Our professional quality assurance team will then investigate the report. Our team's decision followed a considerable amount of care and attention, so it is the final decision.

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Scamming Prevention Guide From Mmors
If You Lost Items Due to A Hijacker
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